Support
We're here to help
Help
Our Help section allows users to find most answers in just a few seconds. But of course if that doesn't cut it then we'll always be here to assist and support you.
Resources
We've put together some helpful tools and information that will assist you in developing internal presentations for your organization.
Integration
If you're looking to take things to the next level, our API lets you develop your own integrations. Check out our developer materials to see what's possible.
Documentation →
Savvy
CMMS customers
Maintainly.
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Chat with us
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Start a chat with us now for the fastest response.
Book a Demo
Want a personalized walkthrough?
Book a demo with our team and we'll show you around.
Frequently Asked Questions
Is my data safe?
Yes. We take data security seriously at Maintainly. Our servers (we use AWS; one of the world’s largest cloud providers) are hosted in a world class data center that is protected by 24-hour surveillance and we make every effort to ensure that our application is always up to date with the latest security patches. Our data-center is also EU safe harbor compliant and all our plans include SSL encryption to keep your data safe.
Who owns my data?
You do. Always. Forever.
How does the free trial work?
You get full access to our top plan free for 14 days — no credit card required. After that you're automatically moved to the Free plan unless you choose to upgrade. Full billing details are on our Pricing page. You can manage plan & add-on settings from System > Billing in the web app.
Any contracts or commitments?
No - there's no annual contract to sign, unlike most enterprise CMMS vendors. Cancel anytime and you'll keep access until your current billing period ends. See our Pricing page for the full terms.
How often will I be charged?
You're billed per active user, in advance, once you move to a paid plan - pro-rated automatically as you add or remove people. Full billing mechanics, including purchase-order invoicing for Enterprise, are on our Pricing page. Or check Terms of Service for details.
What if I'm a not-for-profit or community organisation?
Our Maintainly Social Impact Program_ offers heavily discounted - sometimes free - plans to qualifying not-for-profits and community-focused organizations. Get in touch to check eligibility, or see the details on our Pricing page.
What payment methods do you offer?
Credit card or PayPal gets you the best rate. Customers can also pay by purchase order, if the total reaches a certain minimum. See our Pricing page for details, or contact us directly.
Who is Paddle and why was I charged by them?
Paddle is our credit card processing partner and authorized reseller of maintainly products. If you pay by credit card or Paypal, that's the name you'll see on your statement. Full details are on our Pricing page and in our Terms of Service.
What support is included with my plan?
Live in-app chat support is included on every plan, Free through Enterprise. Both Small Business and Enterprise can access screen share calls with us. Enterprise adds priority support and a dedicated account manager.
Do I get help setting up Maintainly, or am I on my own?
An allowance for setup assistance is included with every paid plan. We'll guide you the whole way through implementation, because your success with this equals our success.
Can I get help with the API or custom integrations?
We're here to guide you through the journey, so our technical staff can certainly assist with questions related to use of our API. Experience shows that customers prefer to work with in-house or local vendors for bespoke API integrations.
