Updated: 26 April 2023
3Floorsup Pty Ltd, its subsidiaries, affiliates and partners, collectively referred to as “Us”, “We” or “Maintainly” respect your privacy rights and the importance of keeping information that you give to Us confidential as well as protected. Our Privacy Policy aims to help you understand what information We collect from you, how We collect it, what We do with it and how and when We delete it.
The systems, skills, methodologies, knowledge, trade secrets, know-how, and computer software for the gathering, storing, manipulating, displaying and reporting of data, support and training rendered, as well as an application programming interface ("API") being licensed under the Maintainly Terms of Service Agreement all form part of what is referred to herein as "The Service". This Policy applies across all websites, platforms, or any form of applications that We offer as part of The Service. The Service may contain links to third party websites but this Privacy Policy applies solely to information collected by Us.
We may need to update this Privacy Policy from time to time. Where a change is significant enough to change the effect, we’ll let you know by sending you an email or an in-application notification.
Privacy Shield
3Floorsup Pty Ltd complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. 3Floorsup Pty Ltd has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
In compliance with the Privacy Shield Principles, 3Floorsup Pty Ltd commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact 3Floorsup Pty Ltd at:
[email protected]
or write:
Maintainly Data Protection Officer
4967 Newport Ave, Suite 12, #165
San Diego, CA 92107
USA
3Floorsup Pty Ltd commits to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to non-human resources data transferred from the EU and Switzerland.
3Floorsup Pty Ltd is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). Under certain conditions, individuals have the right to invoke binding arbitration related to their personal data. In some cases, We hold liability in cases of onward transfers of data to third parties.
We are 3Floorsup Pty Ltd. We are an Australian proprietary limited company headquartered in Melbourne, Australia but we operate from a number of offices located throughout the world.
We provide industry-leading computerized maintenance management software (“CMMS”) to small, medium and enterprise companies globally.
For the purposes of the European GDPR laws, we act as a processor and controller of your personal information.
When you sign up for The Service, even if just for a free trial, or contact Us via email or social networks, we will request certain information to allow Our user account system, billing process and support services to operate according to how We tell you The Service will be delivered under our Terms of Service.
The information We collect for this purpose includes:
If you pay via credit card, we do not collect or store your details; payments are processed by our contractor, Paddle.
If you don’t want to provide Us with personal data, you don’t have to, but it might mean you can’t use some or all parts of The Service.
When you sign up for The Service, even if just for a free trial, visit any of the websites or applications within our network, or contact Us via email or social networks We automatically collect information on how you interact with The Service, such as the IP address from which you access The Service, date and time, information about your browser, operating system and computer or device, pages viewed and items clicked. We may also collect location information, including location information automatically provided by your computer or device. We use cookies and similar technologies to collect some of this information. For more information, please see Our Cookie Policy.
We use your personal data in the following ways:
We will never transfer or sell your personal information to third parties except in the following limited circumstances:
We may also share aggregated or anonymised data with third parties, that does not identify you individually, but may include usage, viewing and technical information such as the configuration of your computers and performance metrics related to the use of The Service which We collected through our technology, in order to operate and improve The Service. If We are required under applicable law to treat such information as personal information, then We will only disclose it as described above.
Maintainly engages certain onward sub-processors that may process personal information submitted to The Service. Here is a list of those sub-processors and links to their privacy policies:
When We share data, it may be transferred to, and processed in, countries other than the country you live in – such as to the United States, where our data hosting provider’s (Amazon Web Services) servers are located. These countries may have laws different to what you’re used to. Where we store or disclose personal data to a subsidiary, affiliate, partners or third party provider in another country, we put safeguards in place to ensure your personal data remains protected.
For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data, or to a third party where We have approved transfer mechanisms in place to protect your personal data and whose own privacy policy meets Our own high standards.
We’re committed to protecting your personal data. We implement appropriate technical and organisational measures to make sure that happens. All the data you transfer to us is done via Secure Sockets Layer (SSL); the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
We never receive or store your full credit card information.
It’s your personal data and you have rights relating to it.
You have the right to know what personal data of yours that We are holding and the right to update it. You also have the right to request a copy of your personal data, or ask Us to stop processing your personal data or delete it. You can exercise these rights at any time by sending an email to [email protected]. If at any time you have concerns over how your personal data is being handled, you can also send Us an email and we will provide you with answers to your questions within a reasonable amount of time. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardise the privacy of others or would be extremely impractical. Where We provide information access and correction, We perform this service free of charge, except if doing so would require a disproportionate effort. If you cease using The Service or We terminate your access to The Service in accordance with Our Terms of Service, you may no longer have the ability to access or update your information.
Keep in mind that some of the personal data may be the responsibility of your employer or a company that you or your employer is contracted to - the company that is engaging Us for The Service. This company is the processor of your personal data and you should contact them regarding their privacy policy.
You have the right to opt-out of certain communications from Us. You may be unable to opt-out of some communications that are essential to Us delivering The Service. Some communications from Us, like marketing newsletters for example, may contain an opt-out (or unsubscribe) link within the communication.
You can remove or block certain cookies using the settings in your browser but The Service may cease to function properly if you do so (eg. if they are used for security related to your ability to login or access The Service). For more information, please see Our Cookies Policy.
The length of time We keep your personal data depends on what it is and whether We have an ongoing business need to retain it (for example, to provide you with The Service or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data only for as long as We have a relationship with you and for a period of 12 months afterwards where We have an ongoing business need to retain it, in accordance with Our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised. Or, we can delete it earlier if you request us to do so.
The Service is not available for children under the age of 16. In the event that We confirm that We have collected personal information from someone under the age of 16 without verification of parental consent, We will delete that information promptly. If you are a parent or legal guardian of a child under 16 and believe that We might have any information from or about such child, please contact Us at the email or mailing address provided at the end of this Privacy Policy.
Contact us for any reason at [email protected].