Updated: 26 April 2023
In compliance with the Privacy Shield Principles, 3Floorsup Pty Ltd commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact 3Floorsup Pty Ltd at:
Maintainly Data Protection Officer
4967 Newport Ave, Suite 12, #165
San Diego, CA 92107
3Floorsup Pty Ltd commits to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to non-human resources data transferred from the EU and Switzerland.
3Floorsup Pty Ltd is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). Under certain conditions, individuals have the right to invoke binding arbitration related to their personal data. In some cases, We hold liability in cases of onward transfers of data to third parties.
We are 3Floorsup Pty Ltd. We are an Australian proprietary limited company headquartered in Melbourne, Australia but we operate from a number of offices located throughout the world.
We provide industry-leading computerized maintenance management software (“CMMS”) to small, medium and enterprise companies globally.
For the purposes of the European GDPR laws, we act as a processor and controller of your personal information.
When you sign up for The Service, even if just for a free trial, or contact Us via email or social networks, we will request certain information to allow Our user account system, billing process and support services to operate according to how We tell you The Service will be delivered under our Terms of Service.
The information We collect for this purpose includes:
If you pay via credit card, we do not collect or store your details; payments are processed by our contractor, Paddle.
If you don’t want to provide Us with personal data, you don’t have to, but it might mean you can’t use some or all parts of The Service.
We use your personal data in the following ways:
We will never transfer or sell your personal information to third parties except in the following limited circumstances:
We may also share aggregated or anonymised data with third parties, that does not identify you individually, but may include usage, viewing and technical information such as the configuration of your computers and performance metrics related to the use of The Service which We collected through our technology, in order to operate and improve The Service. If We are required under applicable law to treat such information as personal information, then We will only disclose it as described above.
Maintainly engages certain onward sub-processors that may process personal information submitted to The Service. Here is a list of those sub-processors and links to their privacy policies:
When We share data, it may be transferred to, and processed in, countries other than the country you live in – such as to the United States, where our data hosting provider’s (Amazon Web Services) servers are located. These countries may have laws different to what you’re used to. Where we store or disclose personal data to a subsidiary, affiliate, partners or third party provider in another country, we put safeguards in place to ensure your personal data remains protected.
We’re committed to protecting your personal data. We implement appropriate technical and organisational measures to make sure that happens. All the data you transfer to us is done via Secure Sockets Layer (SSL); the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
We never receive or store your full credit card information.
It’s your personal data and you have rights relating to it.
You have the right to know what personal data of yours that We are holding and the right to update it. You also have the right to request a copy of your personal data, or ask Us to stop processing your personal data or delete it. You can exercise these rights at any time by sending an email to [email protected]. If at any time you have concerns over how your personal data is being handled, you can also send Us an email and we will provide you with answers to your questions within a reasonable amount of time. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardise the privacy of others or would be extremely impractical. Where We provide information access and correction, We perform this service free of charge, except if doing so would require a disproportionate effort. If you cease using The Service or We terminate your access to The Service in accordance with Our Terms of Service, you may no longer have the ability to access or update your information.
You have the right to opt-out of certain communications from Us. You may be unable to opt-out of some communications that are essential to Us delivering The Service. Some communications from Us, like marketing newsletters for example, may contain an opt-out (or unsubscribe) link within the communication.
You can remove or block certain cookies using the settings in your browser but The Service may cease to function properly if you do so (eg. if they are used for security related to your ability to login or access The Service). For more information, please see Our Cookies Policy.
The length of time We keep your personal data depends on what it is and whether We have an ongoing business need to retain it (for example, to provide you with The Service or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data only for as long as We have a relationship with you and for a period of 12 months afterwards where We have an ongoing business need to retain it, in accordance with Our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised. Or, we can delete it earlier if you request us to do so.
Contact us for any reason at [email protected].